Esseitalia s.r.l Company (hereinafter, for brevity, “Esseitalia” or the “Company”) is aware of the importance of protecting the right to privacy, with regard to the processing of the personal data of its users.

In compliance with the European and Italian standards and taking its inspiration from both the companies of the Group stated by Art. 29 of the directive n. 95/46 / CE, both to the documentation and the regulations published by the Italian Privacy Guarantor, Esseitalia informs that the personal data collected through the form in the “Contact” section of the site, will be treated in compliance of the law concerning the personal data protection.

With reference to the management methods and to the method related to the treatment of the data of those who consult this site, pursuant to Article 13 of EU Regulation no. 679/2016 and 13 of Legislative Decree 196/2003, Esseitalia provides the following information:

1. Types of data collected, purpose and legal basis of processing
Navigation data
During the normal working process, the computer systems and software procedures that operate the website acquire some personal data which transmission is implicit in the use of Internet communication protocols. This category of data includes the IP addresses or domain name of the PC connected to the website, the Media Access Control (MAC) and the Uniform Resource Identifier (URI), the hour of the request, the method used for submitting the request to the server, the size of the file obtained in response, the code indicating the status of the response given by the server (success, error, etc.) and other parameters related to the operating system and to the environment of the user’s computer. This data is used with the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning and are deleted immediately after processing. The data could be used to ascertain responsibility in case of hypothetical computer crimes against the site. The legal basis that legitimizes the processing of personal data for this purpose is to be found in the hypothesis provided for by art. 6 par. 1, lett. b) of the EU Regulation no. 679/2016, or to allow the user to use the service requested.

Data provided voluntarily by the user
Following the voluntary sending of e-mail messages to the addresses on the site, Esseitalia will be able to process the sender’s email address and the additional personal data contained in the message to reply, always via e-mail, to the requests formulated by the user. Specific privacy information will be given when using particular tools provided by the site. The legal basis that legitimizes the processing of personal data for this purpose is to be found in the hypothesis provided for by art. 6 par. 1, lett. b) of the EU Regulation no. 679/2016, or to provide the requested service to the user.

The user is invited not to insert or send through the tools present on the site any “particular / biometric / genetic / health sensitive / judicial data” as defined by the law in force. Such data, if provided by the user, will be immediately cancelled.

The site uses technical cookies (session and navigation), to ensure the normal navigation and the use of the website (allowing, for example, to authenticate to access restricted areas). The site also uses analytical third-party cookies (with reduced identifying potential), in order to monitor the use of the site by users with the scope of optimizing the web platform and statistics (analytical), similar to technical cookies. The legal basis that legitimizes the processing of personal data is to be found in the hypothesis provided for by art. 6 par. 1, lett. b) of the EU Regulation no. 679/2016, or to allow the user to use the service requested.

2. Data retention period
Personal data collected and processed during the browsing of the site will be kept for the entire period of use and then immediately cancelled. Technical and analytical cookies installed through the site are temporary after 15 days will be automatically deleted. Personal data sent directly by users through the tools on the site, will be deleted after having provided the service requested or having responded to them, within 15 days from the completing of this activity, except those necessary for compliance to regulations tax, accounting and administrative issues or for fulfilling any legal obligations and for tracking the activities performed.

3. Processing methods of the personal data
The personal data collected will be treated, stored and processed with electronic tools and will be filed both on computer media and on paper, organized in a database, and on any other type of appropriate support. Specific security measures will be respected in order to prevent data loss, illicit or incorrect use and unauthorized access. The processing of personal data carried out by Esseitalia does not involve automated decision-making processes.

4. Communication and / or provision of personal data
The communication and / or the provision of navigation data is a necessary requirement for the provision of the requested service (navigation on the site) and therefore mandatory for this purpose: the failure to communicate and/or conferring personal data by the interested party, will result in impossibility for Esseitalia to allow navigation on the site Communication and/or provision of data for further purposes is optional: failure to communicate and / or provide data, in such cases, will not affect the data subject. The installation of technical and analytical cookies from the website is optional (it can be prevented by setting the browser), but it could result in the uselessness of the site or some of its services.

5. Subjects to whom personal data may be disclosed
The personal data received will not be disclosed but may be communicated either to those who are recognized the right and the interest to access your personal data because of the law or secondary and/or community regulations, either to internal staff, to the owner as well as to companies, associations or professional offices that provide services and activities on behalf of the Data Controller/Data Processor for the fulfillment of legal obligations, as well as for every organizational and administrative need necessary to provide the requested services.

The names of the other subjects who may become aware of your personal data as “Data Processors” are shown in an updated list available at Esseitalia (to be requested at the addresses indicated in point 9).

6. Transfer of data abroad or to international organizations
Esseitalia does not transfer the personal data of the subjects, collected through the website and the tools provided therein abroad or to international organizations.

7. Links to sites or services of third parties
This information is provided only for the processing of personal data carried out through this site or the tools provided by the same, and not for other websites that may be consulted by the user through connection, whose managers operate as independent data controllers . Users are therefore invited to read carefully, before accessing the services of third parties, their privacy policies. In particular, through this site, in the “Help-desk-Service now” section, it is possible to reach the “Customer Service Portal” page of Pentana Solutions. In relation to the processing of data carried out through this site, users are invited to carefully read the privacy policy attached to the general contract conditions signed. With reference to the processing of personal data processed as a result of using the Team Viewer software after the access to the “Help-desk- Remote Assistance” page, Esseitalia will process any personal data in accordance with the privacy statement attached to the general terms and conditions subscribed by its customer. In any case, the user is invited to view the privacy conditions of Team Viewer in detail at this link.

8. Rights of the interested party
In relation to the aforementioned processing of personal data, the subject has the right to exercise at any time the rights set forth in art. 7 (Right of access to personal data and other rights) of Legislative Decree. n. 196/2003 and those stated by EU Regulation n. 679/2016, including, for example, that of obtaining the indication:

– of the origin of personal data;

– of the purposes and methods of the processing;

– of the logics applied in case of treatment carried out with the aid of electronic instruments;

– of the identification details of the Data Controller, of the data processors and of the designated representative pursuant to article 5, paragraph 2 of Legislative Decree no. n. 196/2003.

The interested party has the right to obtain:

– the access, the update, the rectification or, when interested, the integration of data;

– the cancellation, the transformation into anonymous form or the blocking of the data processed in violation of the law;

– the limitation of the processing of the data concerning him/herself;

The interested may also request a copy of the data in standard format (so-called “Data portability right”).

Finally, the interested party has the right to object, in whole or in part:

– for legitimate reasons, to the processing of personal data concerning him/herself, even if pertinent to the purpose of the collection;

– to the processing of personal data concerning him/herself for the purpose of sending advertising or direct sales material or for the carrying out of market research or commercial communication.

The interested party has the right to revoke his/her consent to the treatment, when this is based on the hypothesis foreseen by the art. 6, paragraph 1, letter a. (when “the interested party has given consent to the processing of their personal data for one or more specific purposes”), or by Article 9, paragraph 2, letter a. (when “the processing is necessary for the execution of a contract of which the interested party is a party or for the execution of pre-contractual measures adopted at the request of the same”) of EU Regulation 679/2016, at any time without prejudice to the lawfulness of the processing based on the consent given before the revocation.

If the interested party considers that the treatment concerning him/herself is carried on in violation of the current legislation, he/she has the right to lodge a complaint with a supervisory authority, namely in the Member State in which he normally resides, works or where he is verified the alleged violation.

9. Data controller – Contact information
The Data Controller is Esseitalia s.r.l., Via Andrea Doria 7, 20124 Milan, VAT no. 09051640150, in the person of the legal representative pro tempore. The Company may be contacted by writing at the e-mail address and at the PEC address
To exercise the rights listed above, the interested party may send a request using the e-mail account

Esseitalia has the right to update this Information on the processing of personal data.